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How We Protect Your Personal Data

At situsjitu, your personal data belongs to you — we collect only what we need to run your account, process your transactions through DANA, OVO, GoPay and QRIS…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions securedNo data sold to third partiesAccount data deletable on requestPolicy updated and dated

Explore the Lobby Read FAQ

What Data We Collect and Why

situsjitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number, and the payment details you use — whether that is DANA, OVO, GoPay, or QRIS. We record transaction history to verify deposits and process withdrawals accurately. Session data, such as device

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type and IP address, helps us detect unusual login activity and protect your account from unauthorised access. We do not collect data beyond what your account operation and payment processing require. How we handle jurisdiction-specific data requests depends on local law, and we apply the strictest
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applicable standard when regional rules differ.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data Rights

If you have a question about how we store your data, want to request a copy of your records, or need to correct information on your account, our privacy support team is available seven days a week. You can reach us through live chat on the site, via our dedicated privacy email, or by submitting a request form directly from your account dashboard — and players in Bandung have used all three channels to resolve data queries within one business day.

Team online

Live Chat

Open the chat widget from any page on situsjitu and select 'Account & Privacy' from the topic menu. Our agents are available daily from 08.00 to 24.00 WIB and respond within minutes for data-related queries.

Privacy Email

Send your data request or correction notice to our dedicated privacy address listed in the footer. We acknowledge every email within 24 hours and aim to resolve straightforward requests within three business days.

Account Dashboard Form

Log in, navigate to Settings, then select 'Privacy & Data'. From there you can submit a formal data access or deletion request directly, and we will confirm receipt with a reference number within one hour.

DATA HANDLING PRACTICES

Six Ways We Keep Your Data Safe

Our approach to data security is built on clear, auditable practices rather than vague promises.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can manage cookie preferences from the banner on your first visit or through browser settings at any time without losing account access.

Payment Data Encryption

Every DANA, OVO, GoPay and QRIS transaction passes through TLS 1.3 encrypted channels. We store only the last four digits of linked accounts for reference — full payment credentials are never written to our servers after a transaction completes.

Account Security Layer

We flag logins from unrecognised devices and send an immediate email alert to your registered address. You can review active sessions from the Security tab in your account dashboard and revoke access to any device within seconds.

Data Retention Period

Active account data is retained for as long as your account remains open. If you close your account, transaction records are held for the period required under applicable financial regulations, after which they are permanently deleted from our systems.

Third-Party Sharing Policy

We share data only with payment processors — DANA, OVO, GoPay, QRIS — and identity-verification partners strictly necessary to operate your account. We do not sell, rent or exchange your personal data with advertisers or unrelated commercial parties.

Data Access Requests

You have the right to request a full copy of the personal data we hold on you. Submit a request via the dashboard form or privacy email, and we will deliver a structured data export to your registered email address within seven business days.

Privacy Policy Questions You Actually Ask

The questions below come directly from the data-rights and privacy queries our support team handles most often. If your question is not covered here, reach us via live chat or the dashboard form and we will respond with a specific answer, not a templated reply.

We collect your name, email address, phone number, and the payment method you link — DANA, OVO, GoPay or QRIS. We also log your device type and IP address to protect your account from unauthorised logins. Nothing beyond account operation is collected.

We share your data only with payment processors such as DANA, OVO, GoPay and QRIS, and with identity-verification partners required to operate your account. We do not sell or share your data with advertisers or unrelated third parties under any circumstances.

Log in to your account, go to Settings, and select 'Privacy & Data' to submit a formal data access request. We send a structured data export to your registered email address within seven business days of receiving a valid request.

Yes. Submit a deletion request through the dashboard form or our privacy email. We will remove your personal data within the period permitted by applicable financial record-keeping regulations. Whether full deletion is available immediately depends on local law.

Transaction records are retained for the period required under applicable financial regulations after account closure. All other personal data — profile details, session logs, device records — is deleted promptly once that retention period ends.

We use session cookies for login continuity and analytics cookies to identify slow-loading pages. You can accept, reject or customise cookie categories from the consent banner on your first visit, or update your choices any time through your browser settings.

Reach our privacy support team via live chat (08.00–24.00 WIB daily), the privacy email in the site footer, or the 'Privacy & Data' form in your account dashboard. We acknowledge every complaint within 24 hours and provide a reference number for tracking.

How We Protect Your Personal Data

Reach Us About Your Data Rights

Live Chat

Privacy Email

Account Dashboard Form

Six Ways We Keep Your Data Safe

Cookie Controls

Payment Data Encryption

Account Security Layer

Data Retention Period

Third-Party Sharing Policy

Data Access Requests

Privacy Policy Questions You Actually Ask

01 What personal information does situsjitu collect when I open an account?

02 Does situsjitu share my data with other companies?

03 How can I request a copy of the data situsjitu holds about me?

04 Can I ask situsjitu to delete my personal data?

05 How long does situsjitu keep my account data after I close my account?

06 How does situsjitu handle cookies on my device?

07 Who do I contact if I believe my privacy rights have been violated?

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